Note: The following picture is the current version as a reference, and please download the latest version from the ASUS Support Site. Here you can learn more about How to search and download drivers. If the system doesn’t install Intel(R) Serial IO I2C Host Controller driver automatically, please go to the ASUS support site to download and install the Intel I2C driver on the Chipset category. The system will install the driver automatically after restarting, and then please test the Touchpad function is working or not. After all Intel(R) Serial IO I2C Host Controller driver are uninstalled, please restart your PC first.Note: If you see several Intel(R) Serial IO I2C Host Controller drivers, uninstall the first driver, and then repeat the process for the others. Note: If the option does not display, it means the Touchpad is enabled already, please continue to the next step. If the problem persists, please continue to the next step. Test whether the Touchpad function works normally or not after enabling it. Check on the arrow next to ③, then right-click ④ and select ⑤.Note: The products with AMD CPU platform don’t have Intel I2C driver, please continue to the next chapter for troubleshooting. If the problem persists, please continue to the next chapter for troubleshooting.Įnable and reinstall drivers in Device Manager Download and install driver on the Pointing Device category.Īfter installing these drivers, please restart your PC then check the Touchpad function is working or not.Note: The products with AMD CPU platform don’t have Intel I2C driver, please continue to the next step. Note: if the Intel I2C driver is not available on the ASUS support site, it means that your product have been built-in Serial IO controller driver in Windows, so you don’t need to install it manually. Download and install driver on the Chipset category.(The following pictures are the current version as a reference, please download the latest version from the ASUS Support Site.) Please go to the ASUS support site to download and install the following drivers. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for troubleshooting.ĭownload and install the necessary drivers How to update drivers via customer support in MyASUS How to use EZ Flash to update the Notebook BIOS versionįor executing Windows update and drivers update, here you can learn more about: How to use Winflash to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your laptop.Remove the external devices, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.Remove the external devices and update BIOS & Windows Update If the problem persists after performing BIOS reset and EC reset, please continue to the next chapter for troubleshooting. You can refer to this article: How to Perform EC Reset. You can refer to this article: How to Restore BIOS Settings.ĮC is a chip on the motherboard that controls various hardware components and power management functions of the system, and EC reset may also be one of the solutions to solve the problem. When you load default settings, BIOS will be restored to the original settings that were set when the motherboard was manufactured. Loading default settings in BIOS can help when the system is unable to function properly due to changed or corrupted settings. If the problem persists after the Touchpad is enabled in Windows settings, please continue to the next chapter for troubleshooting. On the Gestures & interaction filed, check the following Touchpad settings meets your expected behaviors ⑤. Note: If your mouse is connected, please ensure the option of is selected ④.
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